Customer Support Agent to TaxiCaller

TaxiCaller is on a mission to transform the transportation industry, providing cloud-based dispatch and booking solutions to taxi and transport companies around the world. We’re growing steadily, profitable, and supporting customers across multiple continents every day. We are now looking for a new Customer Support Agent to join our team in Linköping. This is a great opportunity for someone who enjoys structure, organisation and working in a fast-moving software environment, even if you don’t come from a technical background. About the role In this role, you’ll support our customer support organisation with a mix of operational, administrative and support-related tasks that help keep things running smoothly behind the scenes. Your daily work will include customer account administration, onboarding-related tasks, quality assurance checks and helping maintain internal documentation and support resources. You’ll also assist different teams with follow-ups, coordination and general operational support when needed. The role is ideal for someone who is organised, detail-oriented and comfortable working with modern software and digital tools. You do not need a technical education or previous experience in software development, but you should feel comfortable using computers, email systems, mobile devices and online platforms. This is considered an entry-level position, and we care more about mindset, reliability and willingness to learn than formal qualifications. We think you’ll fit well in this role if you: • Are organised and pay strong attention to detail. • Enjoy structured tasks and working methodically. • Are curious and interested in learning how software platforms work. • Communicate clearly and professionally in English, both verbally and in writing. • Are comfortable working with computers and mobile applications. • Learn quickly and enjoy working in a team environment. • Take ownership of your work and follow tasks through carefully. It will be considered an advantage if: • You speak additional languages, especially Swedish, Finnish, French or Spanish. • You have previous experience in customer service, administration or support roles. • You have experience working with software platforms, SaaS products or mobile applications. • You are comfortable handling multiple tasks while maintaining accuracy and attention to detail. Why join TaxiCaller? We’re a growing international software company where your work has a direct impact on both our customers and our internal teams. You’ll work closely with experienced colleagues across support, sales, development and account management, while gaining hands-on experience in a global SaaS environment. As we continue to grow, so will the opportunities to develop within the company. You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller. Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!