Operations Manager/Trafikchef

Dynamic Transport Stockholm AB is a growing transport and logistics company based in Stockholm. We operate taxi and on-demand passenger transport services. The company is a member of Biltrafikens Arbetsgivareförbund and is covered by the Tjänstemannaavtalet för Transportföretagen (Unionen). We are now looking for a structured and hands-on Operations Manager to take responsibility for the daily operations of our transport business. About the Role As Operations Manager, you will be responsible for the day-to-day planning, coordination, and follow-up of our transport operations. You will lead the operational work and ensure that our services run smoothly, efficiently, and with high quality. Your main responsibilities will include: Planning and coordinating daily transport operations and schedules Leading and supporting drivers and operational staff Monitoring performance, quality, and customer satisfaction Handling day-to-day customer and partner communication Developing and improving internal routines and processes Following up on operational KPIs and reporting to management We are looking for someone who: Has experience working in operations within transport, logistics, or taxi services Is structured, solution-oriented, and has good leadership skills Enjoys hands-on operational work and problem-solving Has experience in staff management or team leadership Meritorious: Previous experience from taxi or passenger transport operations Experience with transport planning systems or scheduling tools We offer: An important operational role in a growing company Collective agreement (Tjänstemannaavtalet för Transportföretagen) Competitive salary according to agreement The opportunity to help build and improve daily operations We look forward to your application! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.