Robotics Technical Specialist

Job Introduction As the Lifetime Services Robotics Technical Specialist, you will play a crucial role in providing expert support across electrical, mechanical, and software systems for TGW Robotics. You will be responsible for ensuring that all robotic solutions operate effectively on customer sites across Northern Europe, but with a first focus on the ICA site in Västerås. Forming part of the new Operational Excellence team, you will be fostering trust and repeat business, delivering expert support, driving product improvements, refining system performance, and upskilling employees. WHAT YOU’LL BE HANDLING Technical Support & Issue Resolution Ensure TGW robotics machines operate reliably, reducing downtime and maximising performance Identify and resolve technical issues efficiently, supporting customers and internal teams Monitor availability performance against targets, analyse error rates, and develop corrective action plans Support TGW robotics machines from Realisation to Lifetime Services handover, ensuring a smooth transition Documentation & Knowledge Sharing Create documentation to support the daily operation of TGW robotics machines Provide clear and effective feedback to internal and external stakeholders Develop a structured lessons learnt process, ensuring actions are implemented and feedback is communicated to TGW Robotics Austria Deliver training and upskilling to TGW employees and customers to enhance their technical expertise Continuous Improvement & Innovation Take a proactive approach in identifying areas of improvement for TGW robotics machines Support an environment that fosters continuous improvement and innovation. Identify opportunities that add value for customers and generate potential revenue for TGW Customer & Business Engagement Actively promote the success of TGW robotics to the wider business Build and maintain professional relationships with clients, TGW colleagues, and product developers Achieve high standards of customer satisfaction, technical efficiency, and company image Be punctual and uphold commitments made to customers, ensuring a reliable service experience Health & Safety Compliance Work safely and adhere to all Health & Safety requirements, including Risk Assessments (RAs), Method Statements, Safe Systems of Work (SSOW), and COSHH requirements WHAT YOU’LL NEED Essential Qualification in electrical or mechanical engineering Strong understanding of PLC controls (Siemens) You demonstrate strong proficiency in both written and spoken Swedish and English. Understanding of mechatronic safety circuits and devices Flexible to travel to Germany for training in the 1st 3 months and flexible to travel across sites for TGW Northern Europe Desirable Experience working in an intralogistics engineering environment or high-speed robotics engineering Higher qualification in Electrical or Mechanical Engineering Experience in supporting robotic solutions Familiarity with intralogistics IT systems Experience in coaching and training on engineering equipment What we offer Permanent Contract with a competitive salary and paid overtime Company Car / Car allowance Life Assurance: 4 x Yearly Salary Employee Assistance Programme The amount of annual vacation is 25 working days, and the Employee is entitled to a vacation pay of 0,8% of the monthly gross salary per vacation day A dynamic, open, and informal working environment with pleasant colleagues Collective agreement, Techavtalet Unionen applicable Health care allowance and a free health check